Shipping policy

Delivery Policy – LuxeIt Homes

At LuxeIt Homes, we aim to make your delivery experience smooth and reliable. Please review the details below to understand how our delivery process works:

Delivery Timelines

  • We deliver most items from Monday to Saturday.

  • Once your order is ready for dispatch, you will receive an SMS notification.

  • In some cases, our courier/logistics partner may also call you to confirm the tentative delivery date and time. Please note that these calls are not guaranteed, as they are managed directly by the logistics company.

Delivery Location

  • Deliveries will be made to the building premises or the nearest accessible point.

  • For multi-storey buildings, delivery is limited to the ground floor or maximum first floor, depending on accessibility.

  • For higher floors, customers are requested to arrange their own manpower/labour to move large or heavy products upstairs.

Packaging & Handling

  • To ensure safety during transit, many products are shipped in protective wooden crates. While this may make the packaging bulkier, it is essential for product security.

  • Customers are responsible for opening crates/packages, either personally or with the help of a carpenter/professional.

  • Delivery personnel are not authorized to unpack, install, or open crates. Their responsibility is limited to safe delivery of the packaged goods.

Inspection & Damage Reporting

  • Upon delivery, please inspect the product carefully.

  • Any damage or defect must be reported immediately to the delivery person and LuxeIt Homes Customer Care.

  • Details of the issue should also be noted on the Proof of Delivery (POD)/Challan at the time of delivery.

Fit & Accessibility

  • Please ensure that the furniture dimensions listed on our product page fit through your entryways, staircases, and rooms.

  • If an item cannot be delivered inside due to size restrictions, LuxeIt Homes will not be responsible.

  • Any failed delivery or re-attempt due to inaccessibility, refusal, or customer unavailability will attract additional charges.

Customer Responsibility

  • Please provide a correct address and contact number at the time of placing the order.

  • If you expect to be unavailable during delivery, kindly inform us in advance so we can adjust shipping accordingly.

  • We reserve the right to decline delivery if we believe the address is not secure (e.g., communal addresses, PO boxes). In such cases, you will be notified promptly.

Exceptional Cases

  • While we strive to deliver within the promised time window, on rare occasions, delays may occur due to unforeseen circumstances.